Frequently Asked Question
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Abnormal temperature
• Press the Water button on the panel before formula preparation.
• Adjust to higher water temperature manually.
Abnormal concentration
• Make sure the container is assembled correctly.
• Clean the funnel and other parts.Â
• Check whether the concentration settings are correct.
No response on the panel
• Please try different click methods, such as long press and short press.
• Check the power supply and the switch.
• Please note that after pressing the Start, Water or Clean button, it takes 3-8 seconds to heat up.
• Check if panel indicators are flashing red.
Formula Powder remains in the container
• It is normal to find a little powder remaining around the hole.
• Clean and dry the container.
• Check if the container is assembled correctly.
Residual formula powder in the funnel
• It is normal to find a little powder remaining in the funnel.
• If excessive powder residue is found, verify whether the chosen concentration exceeds the recommended one. In doubt? Please reach out to us.
• Excessive humidity in the environment might result in powder remaining in the Funnel.
• A substantial temperature disparity between room temperature and water temperature can create steam, tHere is pre-melting the powder.